Terms and Conditions

Information about Fly and Game

By visiting FlyandGame.com you are accepting and consenting to the practices as described in the Terms and Conditions. We may change these terms and conditions from time to time and your continued use of this site signifies your agreement to these modified Terms and Conditions. Fly and Game operates under Shire Leisure Trading Ltd (“we”, “us” or “our”) which is a limited company registered in England under the company number 11414154. Shire Leisure Trading’s registered office is Shire Leisure Trading, Coedway, Nr Shrewsbury, SY5 9AR.
Whilst using this website you (the customer) are agreeing to comply with the following terms and conditions together with our privacy policy and cookie policy. When making a purchase from Fly and Game you agree to enter into a contract where the following terms and conditions apply to you. All queries, requests and complaint should be directed to info@flyandgame.com and will be dealt with by the owners of the company.
Please read the following terms and conditions and check back periodically. If you do not agree to any changes or modifications, please stop using the website immediately.

Ordering from Fly and Game

It’s simple: click, review, purchase and wait for you order to be delivered to you.
The order process with us is straight forward and completed with the follow steps. Browse the website and add the item you with to purchase to your basket, then proceed to checkout. At the checkout you will be required to submit your billing and payment information, when this is completed please click the pay now button. Please ensure that you review all details and pay attention to the required information. Following completion of the order we will send an email with a customer reference number to acknowledge your order. At this stage the email acts as confirmation that your order has been submitted and will be processed by us.
When your order is ready, we will send you an email confirming dispatch information which is when we accept the order, process payment and our contract is formed with you as the customer. No copy of the contact between you as the customer and us will be kept.
All orders are subject to availability and we reserve the right to cancel an order or not to accept an order due to not being able to take payment from you. If your item is out of stock we will notify you immediately, at this stage, please let us know immediately if you no longer wish to receive the order.

Data protection policy

All personal information received as part of the order process or from enquiries will be dealt with in accordance with the Data Protection Act of 1998 and our Privacy Policy. Fly and Game comply with the latest data protection rules as set out in the GDPR (General Data Protection Regulation). As a customer of Fly and Game, you may be contacted from time to time with information about great offers and product updates if you have ticked the Fly and Game newsletter sign up box.
The newsletter sign up can be reversed at any time by you by unsubscribing from these emails.

Please see our Privacy Policy for further information.


Data controller

Andrew Wynne is the Data Controller for Fly and Game which operates under the trading name of Shire Leisure Trading LTD. The contact address is Shire Leisure Trading, Coedway, Nr Shrewsbury, SY5 9AR. If you have any queries about the information we hold on you or this privacy policy, please contact our Data Controller by writing to the address above.

Cancelling an order

Once an order is placed as outlined above we are unable to make any changes to this process. If you do not wish to keep the items ordered, please return it to us using the normal returns process.

Website content

The content within this website is for general information and use. Whilst we always try to ensure the information is correct and kept up-to-date, we make no guarantees of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics provided on the website for any purpose. You place reliance on such information strictly at your own discretion. The content contained within this website is subject to change without notice.
All content within the website is owned or license by us, this includes images and content that is subject to copyright. Images contained in the website may not always be related to products that we sell and are there for illustrative purposes only. These include images provided to us for use on social media platforms.

Pricing Information and payment of orders

At Fly and Game, we are committed to offer great value goods with the best customer service every day. Prices displayed clearly on the Fly and Game website. Responsibility for Local Taxes and Duties on orders sent VAT free are the responsibility of you the customer. All payments and purchases are processed in GBP (Sterling) and can be made by debit or credit cards and Pay Paul directly from the website. All prices on the website and any promotional materials are correct as quoted at the time of publication. All purchases take place in a safe environment using the latest SSL (Secure Sockets Layer) encryption technology and our server. We do not have access to your payment/card details and no payment details are retained by us once the payment is complete.
The price paid at the time of purchase on the website is final.

Liability

We shall not be liable for any damages arising directly or indirectly for the delivery of goods being delayed, prevented for any other reason beyond our control including the acts or any third parties used by us to fulfill an order. We shall not e liable for any consequential damages that result including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever whether arising from loss of data, loss of profits or loss of revenue in connection with the use of this website.

Restriction of certain items

We will not process any orders of knives or potentially offensive items to anyone under the age of 18 years. It is an offense for anyone under the age of 18 to purchase or attempt to purchase such items. By ticking the box you are confirming that you are over 18 and agree to the terms and condition.

Cookies

This website uses cookies for functionality and monitoring purposes. See our cookie policy for full details.

Delivery and shipping information

Delivery prices charged are shown on the final total of the order before you proceed with the order. This displays both UK and overseas delivery information and in proceeding with the order process you are deemed to have agreed with the delivery costs as displayed. Please visit our delivery information (link to page) page for full delivery information.
As per our policy for items that are out of stock, the delivery time of your goods may vary, should this be the case we will contact you with an adjusted delivery time.

If you receive delivery notification but no delivery has been made, or are unfortunate to receive a damaged item, please contact us at info@flyandgame.com immediately with the relevant information. This will allow us to assist you immediately and arrange a replacement or refund where applicable. With any delivery we do advise that you check the goods upon arrival before signing for the delivery. We cannot accept liability for costs incurred by late deliveries, or for any other reason. If you refuse a delivery for damage or other reasons, please notify us at info@flyandgame.com.

Returns policy

If you or not 100% satisfied with your order, we will exchange or refund any unused goods if these are returned to us in the saleable condition within 28 days of receipt. The process is easy, just post your goods back to us in an unused condition with any of the labels attached and a copy of your invoice. Include any information about why you are returning the order and we will process accordingly. Upon receipt of the goods in an unused condition we will process a refund or exchange accordingly. Money will be repaid to you via the original purchase method. Certain products may need to be inspected by the manufacturer or supplier in some cases before we will be able to process a refund or repair an item. If this is the case, we will notify you accordingly.

Promotional offers and discount codes

Discount codes, vouches and promotional offers made by us are valid only for use on FlyandGame.com